Please help me avoid angry yellow letter callers

[Kay H.]

ok. So. I sent out about 700 yellow letters this month. I feel like I need a better script. I say to people do you have a house to sell? I don't really like asking for names and addresses up front because people usually get angry thinking you should know their name and address already.

Anyway once I determine that the caller has a renovated house and it looking for retail value. I say oh I'm sorry we are more so looking for houses that may need repairs. Then I say can you tell me your address so I can take your name off my list? I get a NO.

Sometimes people say things like....aww you're looking for houses for nothing...well I guess some people have to do that for a job....

And I kind of feel bad after those calls. Can someone help me. Is this normal ?