SEO results 1 year in!!!

[Zach Kirkton]

Hello, who in here is outsourcing SEO for lead generation? How long did it take you to start getting leads? It's been almost 1 full year since I first hired a company to run SEO for me. I've spent $36,000 and have not gotten any leads! The SEO is running in two different markets, both of which are 1 hour apart. In the smaller market, I am ranked on the first page, which is great, but I'm not getting any leads. For both markets, I have multiple 5 star reviews, but not getting any leads after spending this amount of money is very frustrating. 

I have monthly meetings with the company, and I do see improvement as far as my ranking for certain keywords and traffic to my site. Does anybody have any similar experience or the exact opposite experience? Is this common to go this long without results? I'd hate to stop the service now after spending $36k if I could be close to some inbound leads, but I also don't want to keep spending this amount of money for no results. 

The company I use says they are having great success in other competitive markets, and my trends as far as traffic, website clicks, time on page, etc mirror the markets they are successful in. 

Any advice is appreciated!