Angry guy calls me back

[Silvio L.]

So I get a call back from some guy who was completely irate that I would dare send him a letter. He literally threatened me over the phone. I said, "sir, it's just a letter, it's not illegal, if you didn't want to reply you didn't have to". Funny thing is the letter wasn't even addressed to him! It was to his sister! I'm thinking that maybe there is some tension in the family over this home, perhaps it was an inheritance that soured some relationships. I didn't think too much of it, though for the sake of my reputation I held back from just completely telling the guy off.

My point is this - Do you think this guy calls back every company for every piece of solicitation he receives and threatens them? I don't think so. Why would he get so bent out of shape about a simple letter with 14 words asking to buy his house, err, his sister's house?

It's like, man, find a bigger problem!

Geez!

-Rant over

[Shane Johnson]

Two good lessons here for all of us Silvio. You have to have a thick skin, and always treat them kindly. We never know what a person is going through. Also, he may have felt like an idiot after. If you respond positively, then maybe something positive could come of it. I picture the guy calling back and saying something like "hey man I'm sorry I reacted that way, my mother just died, and me and my sister... yadda yadda"

Simply put... You'll catch more flies with honey, than vinegar. ;)