Smarter Contact (SMS Marketing APP)

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Whats up BP! My team has been using Smarter Contact for just over a month now. So far we've enjoyed using the platform. The only issue we've had is with their team (communication wise), which is almost entirely located in Ukraine. Anyways, I'm interested to know if anyone else out there, especially in the South FL area uses Smarter Contact as well. Furthermore, what has been your results as far as Delivery %, Response %. We feel like were doing decent, but we know we can get better results! Right now we use the "opt-out" language but we will more than likely be upgrading to take that out. So that should help with response %, but does anyone have an idea how much that will help? We've have about a 20% response rate and our delivery rate sits around 95%. We have multiple campaigns and templates but not to many as we want to be able to focus in and see what is working and what isn't. The last thing we want to do is try everything and spread ourselves to thin, you know what I mean. Also, if anyone has a favorite Skip Tracing platform and reason why its their favorite, definitely would like to know more as we've used many! The problem is, you pay to skip trace, then the numbers have to be verified through the SMS APP and so far, at least for us- we lose about 35% of contacts after skip tracing, apparently because they aren't "verified". To summarize, if anyone out there has any advice and even better would be happy to talk and collab that would be great! Would love to hear what has and hasn't worked for others!