hi friends i want to share something with you

[Christina Venegas]

If something similar happed to you share what you did to solve that propblem. this year i bought my first investment property out of state. i live in california and i bough it in chicago, i hired a property management to handle the house and the tenant since im not going to be in chicago. the first month the tenant was late on her rent and i had to call and remind the property management to do something about it, that was the fist month. the second month the same thing happend i had to call and text management to remind them of the rent i always have to remind them. every month the tenant pays extra which is the late fee and they keep it because supposedly they are the ones who make calls but i feel that if i dont call them they wont do anything about it and also i found out that the tenant had not yet paid the water bill. so i called the management office to tell them that they need to reemind the tenant to pay her bill and the owner answered and said that theres is nothing to worry about. they are not gonna send me to collection if the bill is not gonna be paid, he said even is under my name. so i told him that he need it to remind the tenant to pay the bill anyway. its been four months that i have that tenant in the house and she always pays late. this month of december i havent received my rent yet. i'm new in this investment world and i want to know what you guys think. am i doing something wrong here?  or i have the wrong property management? what shoul i do

[John Warren]

@Christina Venegas my guess is that you have the wrong property manager here. With that being said, which area of Chicago is this in? In a lot of C or D class areas it can be very common to have habitual late payment of rent. A good property manager can help, but it sounds like this tenant can't afford the rent. 

The water bill is something you will want to make sure is paid up. If you have a tenant leave, you will still have to pay that water bill... it transfers with the property here in the Chicago area unlike other utilities like electric or gas. 

You should connect with @Mark Ainley.  Either his company GC Realty can help you manage, or he will know the right PM company to refer you to. He runs a meetup for PM companies, so he knows everyone.