The Official Chase Bank Sucks Thread

[Loc R.]

So we have EVERYTHING ready to go on this 4-plex fixer upper I'm buying in Pasadena (yes, the one with the large lady). I can't tell you how many hoops I've jumped through to get to this point (a different story for a later time).

Anyways, yesterday (Friday, 2/19) was business day #11 (yes, 11) that my escrow officer has tried unsuccessfully to get a hold of someone at Chase that can tell her what the exact amount is to bring the mortgage current. We have an idea of the amount, based on the seller's last mortgage statement (October 2010), but there are still fees and penalties that need to be addressed. As of yesterday she has been given 7 names in 4 different departments, and no one seems to have a clue as to what's going on.

Unbelievable.

[Brandon Kamm]

GOt a chase one from this week. We got a notice of foreclosure on a duplex we own. I found it odd as we haven't missed a payment in 7 years of owning it. I checked the statement and there was an escrow amount due. This was odd as no taxes and insurance are escrowed and never have been. Apparently in 2010 they " charged" us $4,000 claiming we did not have insurance for 2008 and theybhad to place coverage on it. The charge was being escrowed and we were to pay $430ish per month on top of payment to cover it. My partner never read the statement he just cut the check each month when the bill came as the mortgage payment never changes. We never got a note on this "missing insurance". For two months that escrow was not paid and they intend to foreclose.. Of course all we have to do is send in the docs showing we had insurance, but I feel like this sums up many of the issues on big banks. Its just a waste of our time that they can't keep up with docs, and how this came to be is ridiculous.