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Updated 5 months ago on . Most recent reply
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What’s your experience with the Azzam Group/Remax Haven Realty?
Hello. I would like some feedback please. What has been your experience (pro and con) with the Azzam Group/ Remax Haven Realty?
Thank you.
Most Popular Reply
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Hi Rick. I recommend that you stay away from the Azzam Group and RE/MAX Haven. My wife and I are new out of state investors and I reached out to Michael Azzam in mid-November 2022. At first, he communicated well, but after only 2 weeks of sending some emails back and forth, he said that his group did not "have the bandwidth" to provide us with "adequate support/availability". I tried replying back after that email and he just ghosted me. I thought this was really odd considering that we were simply looking at 1-4 unit properties to purchase in Cleveland and I found it hard to believe that with a whole team of agents, they were unable to help us purchase some property. A real head scratcher. The only thing I can think of is that he did not want to be bothered to answer questions that we had about the process.
Since then, we were able to find another agent, Chris Schlenkerman (with RE/MAX Crossroads), and he has been absolutely fantastic! His communication is excellent, he is willing and able to answer questions and give honest feedback about properties (he doesn't just try to sell you on anything and everything), and he has experience with investment properties. Additionally, since we are out of state (Washington) and unable to do walkthroughs of prospective properties, Chris has been great about taking videos for us, which has been very helpful. We were able to get a SFR and a duplex under contract last month and we will be closing on both properties in a couple of weeks, all thanks to Chris!
With regard to RE/MAX Haven Property Management, you should know that they are part of the Azzam team. We got in touch with them and Gabrielle Gratz was out contact person. She was pretty good at communicating at the beginning (we began talking with her around the time we started talking with Michael), but she was not good about responding to emails and we pretty much had to call her to get a response. When she was on the phone, she spoke very quickly and sounds very salesy. Anyways, we felt like what they had to offer for management seemed fair and we still wanted to proceed to use them even though we did not have a good experience with Michael Azzam. Over the course of the past couple of months, we stayed in touch with Gabrielle and kept her informed each step of the way once we made offers on properties and got them under contract. Everything was going along just fine until the other day, two weeks before we are scheduled to close on our properties. Last week starting Tuesday, I sent her multiple emails and left her multiple voicemails to try to figure out the logistics of getting our properties under their management and rent ready once we closed. She did not respond until Friday and what she sent me was an email that said we could talk Monday and to schedule an appointment with her via her Calendly link. I went ahead and scheduled an appointment as she directed. Monday came and I called her at the scheduled time and it went straight to voicemail. I emailed her and got no response. She no call/no showed me, which is super unprofessional. I was able to get the email address for the property manager David Terbeek and I contacted him about the situation to find out what was going on. Well he didn't provide and explanation or answer my questions and instead he let me know that they are not currently taking on new clients! ARE YOU KIDDING ME?! After all this time of communicating with Gabrielle and having a plan to use them as our management company, they let me know two weeks before closing that they can't take on new clients? Absolutely ridiculous.
So, in summary, if I was you, I would stay away from both the Azzam Group, RE/MAX Haven, and anybody else affiliated with them.
***If you still need an agent, definitely call Chris Schlenkerman at RE/MAX Crossroads. If you need a property management company to help you with your rentals, George at Progressive Urban Property Management is super nice and will help you get set up as well. I hope my personal experience story helps you on your journey.