Title companies and their low online reviews common?

[Daniel Vroman Rusteen]

I'm researching title companies (in NY if that matters) and they all have ratings of 2 and 3 stars. I found one with a rating of 4.1 stars.

Is there something going on?

For example, if you check Airbnb's (the company) online reviews whether BBB or the app store, you'll see it's low and that's because a bunch of guests who don't get refunds or hosts who are mad are leaving reviews.

Maybe a better question: how to vet a title company?

[Russell Brazil]

yeah some types of businesses like title companies, and property managers almost always have bad reviews. The thing is a lay person doesnt really understand what a title company is doing, so its hard for them to actually gage what is good or bad work. Additionally problems that may exist that the title company has no control over gets blamed on them. Like dead heirs they can get releases from, or mistakes in the contract made by an agent/buyer/seller. 

[James Mc Ree]

Try calling local real estate brokers. They will all have an in-house service you aren't interested in, but my recommend other title companies. Likewise, try going to your local investors' meeting and ask the attendees.

This question is probably more of a qualitative assessment than one based on hard data. You may want to dig deeper if you think you have a situation title companies don't see often.