Title companies and their low online reviews common?

[Daniel Vroman Rusteen]

I'm researching title companies (in NY if that matters) and they all have ratings of 2 and 3 stars. I found one with a rating of 4.1 stars.

Is there something going on?

For example, if you check Airbnb's (the company) online reviews whether BBB or the app store, you'll see it's low and that's because a bunch of guests who don't get refunds or hosts who are mad are leaving reviews.

Maybe a better question: how to vet a title company?