Who is the responsible party to provide unit access for repairs

[Peter Skrzypinski]

Good Morning All,

Late last night I received a text from a tenant that their HVAC unit stopped providing cold air.

Of course, I want to address this issue promptly, but the situation has made me curious about who is responsible for providing access to the unit for the repair/service call.

Hypothetically, if the tenant can’t be available to provide access to the HVAC tech - am I required to drop everything and be at the unit?

To be clear, there is not yet an issue here. But I do want to understand where the responsibility lies if the tenant can’t provide access and isn’t willing to just provide a door code to the contractor for access.

Peter