Sewer Back Up Again After Major Repair

[Ben Nantell]

Hey BP world - just thought I’d post this as I have been laying awake stressing about the issue all morning. So in December after having my property for two months I had sewage backup in the downstairs tenants shower. After some analysis I hired a company to replace a 3 foot section of pipe and install a front end clean out. Which was incredibly expensive but worth it if it fixed the issue.

Just yesterday my same tenant sent me another picture of the same issue. Just thought I’d see if anyone had any tips on what to say to the company that did the work. I’m hoping and imagine they’d come out and diagnose the situation for free since it’s been less than 6 months. Just wondering if anyone’s dealt with a similar situation?

Any help is greatly appreciated.