How to deal with a very difficult tenant

[John McCarthy]

I have a tenant who isn’t cooperating with necessary repairs. She reports issues, but then doesn’t provide a date or time for us to come and fix them. This leads to the problems worsening, and I end up having to hire an emergency technician to handle the repairs. This has become a recurring issue.

I'm also unable to enter the property with notice because she claims there are minors in the home. I want to respect her privacy, so I don’t feel comfortable entering when she’s not there. How should I handle this situation?