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Updated 3 months ago on . Most recent reply

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John McCarthy
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How to deal with a very difficult tenant

John McCarthy
Posted

I have a tenant who isn’t cooperating with necessary repairs. She reports issues, but then doesn’t provide a date or time for us to come and fix them. This leads to the problems worsening, and I end up having to hire an emergency technician to handle the repairs. This has become a recurring issue.

I'm also unable to enter the property with notice because she claims there are minors in the home. I want to respect her privacy, so I don’t feel comfortable entering when she’s not there. How should I handle this situation?

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Nathan Gesner
Property Manager
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  • Real Estate Broker
  • Cody, WY
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Nathan Gesner
Property Manager
Agent
Pro Member
  • Real Estate Broker
  • Cody, WY
ModeratorReplied
Quote from @John McCarthy:

I discuss this in my book. You have to understand your rights and maintain control of the situation. 

I would contact the tenant and have that discussion now, not in the midst of a storm. Like most states, Georgia gives you the legal right to enter for inspections, repairs, or showings. You do not need permission, but you should give 24 hours notice (or more), and enter during reasonable hours (e.g. 9am - 6pm).

Contact the tenant and tell them when you will be there for the repair. I try to give them a couple options, but I do not let them refuse entry. If they do, it's a lease violation. If their rejection results in additional damages, they are financially responsible.

Do not enter the home when children are home alone. Always ensure an adult is home, or that you are going in without anyone present at all.

  • Nathan Gesner
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