OWNERS Feedback On Property Management? ( MINI- FOCUS GROUP)

[Adria T.]

Hello, 

I have been the VP of Operations, Director of Operations, Condo Division Manager and Property Manager for some of the largest companies in my area. Including smaller brokerages that I personally have grown to new heights! Years later I am now branching out with my own company. 

Through the years I have always asked my owners, "What do you want most?" and "What is the thing that you wish your management would do - that they don't?" Questions like this and I have tailored pricing etc. etc. based on that feedback. 

If you are a seasoned investor or even a single family home owner who has or "used to" use a property management company for your investments - I would love to have your feedback? Things change regularly and I would truly be interested in hearing from investors "everywhere". 

What makes you "love" your property management company? What made you stop using a company? Is pricing more important or service? What technologies do you love? Do you like "full service" meaning - someone to partner with you to not only manage but, help you to buy and sell? What about maintenance, rehabbing etc.? What is your "perfect scenario" -- appreciate it! 

These questions are specifically in reference to Single Family Homes, Luxury, Duplex Rentals, Small Multi-Family 6 to 12 units and Long Term Corporates/Company Rentals - we do not do Short Term or Month-to-Month Rentals.

[Peter Mckernan]

@Adria T. the PM company has to communicate, get a tenant in quickly and be able to handle items that are unforeseen.. Like an asset manager.  

[Adria T.]

Thanks I was looking for more detailed "experiences" -- but, appreciate the feedback none-the-less! :) 

[Patrick Drury]

@Adria T.
"Full-service property managers" or Turnkey providers aren't really a thing in Columbus because if you want a deal that makes sense you need to source it yourself off-market to add value and provide it to clients. There are wholesale deals from time to time, but the best ones are not typically sitting around on Facebook. I would focus more on being a PM and providing a better service than becoming a turnkey provider/full-service PM. 

[Adria T.]

Patrick -- I've been the director of Operations and also VP for two "Full -Service" property management companies right here in Columbus, Ohio? LOL - So, not sure what you mean but it's not a "thing" in Columbus - and not sure what are you speaking about regarding Facebook?? I was asking for owners feedback on their experience with other property managers, but thanks for your post! :)