Tenant wants to add new flooring

[Albert Johnson]

one of my tenants wants to add new flooring throughout the unit. We recently had it installed new flooring 1 1/12 years ago. Tenant is saying sections of the floor are popping up and stuff getting stuck between them. Tenants wants to add new flooring and they take it out of the rent payment.

How do you usually handle this?

[Theresa Harris]

Absolutely not.  Have the flooring company that did the install go by and look at it. Did the installer do a bad job or as Greg suggested, did the tenants do something to mess it up? If it was installed properly just over a year ago, the company who installed it should be willing to fix it unless it is the tenant's fault.  Have you gone over to look at the flooring and did you have photos from before the tenant moved in?