I have two properties in Louisville, CO managed by Evernest. Both are 3/2 with great yards and clean/well-maintained (at least before Evernest took over). Both have had just 60% occupancy over the last year, which as I understand it, is completely absurd. On top of that I've been dealing with an issue of who's at fault for major damage that originally occurred due to their shoddy management and maintenance. So I'm here looking for advice...

Here's the quick rundown: The sprinkler system wasn't winterized correctly in Oct 2022 so valves broke. Maintenance was sent out May 16, 2023 to do turn on, but left because they didn't have the parts (ridiculous excuse) and didn't turn the water off because the renter said they would do it. The next day, May 17, 23, after report of water in the yard, they went back, but again the renter said they'd turn off the water so Evernest's maintenance did not do so. Evernest is claiming the tenant wouldn't let them in the home to turn the water off even though they were given notice and CLEARLY hadn't turned it off the previous day, or there wouldn't be an issue of water being in the yard.

Unsurprisingly, 17 days later on May 29, fire department has to go out to turn off water because of massive flood which ended up causing $9k worth of damages inside my home. Mind you, this means management hadn't gotten around to fixing the issues yet - and a valve is an easy fix that certainly shouldn't take 2+ weeks. Management is blaming tenant, but I believe management is (mostly) at fault. Had the winterization been done properly none of this would have occurred. Had management done their job to fix the issue none of this would have occurred.

They also are now saying they didn't get to the remediation part until May 31 because the tenants started the remediation. WHAT?! It's as if they've let the tenants manage my property while I'm paying Evernest to manage my property. After that, the fixes took 2 more months to complete, leading me to miss the hight of the rental market, and the home ended up sitting for 5 months total.

So I've got lost rent, and they've finally offered to cover the cost of the rehab (though they're still going after tenants for that $$). But they won't offer anything for lost rents or agree to run a mold/moisture test at their expense.

Anyone have any advice to offer? I fee like after reading other reviews here, this management company is a complete nightmare. But I do not like the feeling of being bullied and brushed off. Is it worth getting a lawyer involved?

Denver, Colorado

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