Stessa - Awful customer service.

[Marc S.]

I recently locked down my first property as I start on my real estate adventure.  I tried to research the best and most user-friendly PM site that did not charge a fee to maintain a property, being that it was my first one and I was self-managing and not using a PM.  

I signed up for Stessa because they don't charge a fee for 1 property and appeared to have a user-friendly website.  So far, they have shown to have the absolutely worse customer service response time. I had issues with linking a bank account to their "Stessa Bank account". They purposely do not have any means of speaking to someone live over a phone. They make you use their "bubble" support button. I submitted a help question on Friday, today is now Tuesday and still no response.  

Lesson learned by me and my first experience with a PM website. Avoid them if you want any type of decent response time or customer service response. 

[Mark S.]

@Marc S. I switched from Stessa to REI Hub and found it to be a great decision. Among other things, you can actually talk with someone if you need to!