Tenant complaint about heat for 2 entire years

[Tina Lee]

I got this apartment that tenant pays electricity and heat is a baseball heat that uses electricity.

Last year he complaint about heat we send 5 different set of people to check all of them say the heat is hot enough there is no need to change the heat.

We suggest her to leave heat on 24 hours because takes time to heat up apartment. He say there is no way for him to keep the heat on 24/7 because the electric bill.

We suggested him to move out break the lease he refuse too.

Now this year he complaints again, we finally went over and replace a brand new heat she still complaints again to us the heat is not enough.

How should I respond back so it won’t back fire me?

We are raising as much rent as we could as our town allowed hoping he would move out on his own. I though ignorant his text but I can’t do that.

We know the heat works fine. Is either his body needs a lot heat or he just doesn’t turn heats on all the tome.