Pipes Busted and Tenant Not Taking Responsibility

[Garrett Ferrara]

On one of my single family properties my tenant decided to turn the heat off when she went out of town for 2 days with temps around 0. 

Of course the pipes busted and I explained to her it was her responsibility since she turned off the heat. After admitting over the phone and in person (along with witnesses) she is now claiming over text message that she never turned it off.

Unfortunately I will likely have to pursue eviction. I am curious if anyone has been through this situation and what was the outcome. Any advice is welcome.

[Richard F.]

Aloha,

Have your witnesses write a statement of the date, time, and circumstances and exactly what was said by the tenant. Now. Document the damage and split pipes with plenty of photos, send it all to your insurance agent, assuming the actual cost of all repairs will be worth making a claim. If you have required Renter's insurance, provide that information to your agent as well.