Property Management Do's and Don'ts

[Brian Young]

Hello all! I am excited announce I will be adding a long term rental property management division to the brokerage I'm with Mitchell Dean Realty here in Tampa. 

I have been taking note of the things the landlords I know like to have done by their property managers and the things they tend to be frustrated by that some property management companies do or don't do. Some of the big ones I've heard are things like having a great tenant portal for handling maintenance requests and rental applications, quick response times when dealing with tenant follow up, showing face at the property or at least routine drive by checks and a reliable maintenance team to handle property repair and upkeep. Some of the big no no's I've heard have been things like unresponsive maintenance requests (or long lag times in correspondence), long turn over times with vacancies and unprofessional interactions with the tenants.

I am interested in what your management team does that you can't live without and/or what they do that you wish they would change? Any horror stories and blessings from a previous or current manager are also welcomed!

I look forward to hearing your stories and to finding out what is important to you in a property manager!

[Kristina Kuba]

@Brian Young

We recently switched to a new property mgmt team for our personal multifamily property in Tampa proper. The best things I like about the new company are:

1. -Someone who can respond to my questions via text 7 days a week
2. -A clean, easy to use portal where I can view statements and work logs
3. -A 12 month guarantee, if the tenant is evicted, the property mgmt company puts replaces the tenant without charging us 1st months rent
4. -Allows us to put a MAX threshold hold of $250 for non-emergency repairs. Anything over $250 requires our explicit written approval with at least 2 estimates presented to us from their vendors