Maintenance Request Online

[Wendy Lavana]

I manage 40 units. They consist of single family homes, small multis and condos. I have tenants in class A, B, and C areas. Some of my tenants do not speak or read English.  I use a property management program (Appfolio), Can I make it a hard rule that in order to submit a maintenance request, it must be online via the tenant portal?  I don't want receive calls, emails or texts about maintenance request. It's hard to keep tabs on them that way. I just want every maintenance request to come via the tenant's portal. All my tenants have access to the tenant portal and pay via the portal.