Property manager say use lockbox to coordinate plumbers

[Mikel Kaubfa]

I have a few plumbers coming out to inspect some leaks and provide quotes. They are asking for someone to be at property, but I am out of state. I asked my property manager to meet them, but they say they can't but will install a lockbox for the plumbers to get access. This kind of upset me because I thought property managers are supposed to assist and be present in situations like this. Am I setting my expectations too high or is just setting up a lockbox good enough?