Ex property management company wont give me the tenant agreements

[Anthony Lynch]

Im in a predicament and would love to see if anyone ever came across this issue before. I'm an out of state investor and have multiple properties in jacksonville Florida. I purchased 2 multi families last year and remodel and passed them to a property management company in which I thought where goo at the time. As the year went on, they kept getting bad tenants that never paid and I had issue with getting them to do anything about it. They also seemed to be quite flakey in terms of money being sent to me and feel that they actually keep some of the rents themselves. The reason I say that is because the monthly drawers that they sent, didnt add up have of the time and I questioned it and they paid the extra amount. Sometimes they said that the tenants didnt pay but I had no proof of that. I recently had enough and decided to move away from them. So long story short I moved to a new company and the old company agreed to terminate the contract by email. I also sent a letter to get a signature at which it was received on their end. Now the problem is the new company need the agreements but the old company is not sending them to us and aren't answering calls or emails. Im also missing on a months of rent because tenants are saying they sent cheques to the old company. The new company are trying their best also to get the documents of them but they are unresponsive to them too. They have called to their office and now answer. Obviously to get legal action is quite expensive to go down. I'm wondering has anyone been in this situation before, and what did they do?

[Nathan Gesner]

Quote from @Anthony Lynch:

Im in a predicament and would love to see if anyone ever came across this issue before. I'm an out of state investor and have multiple properties in jacksonville Florida. I purchased 2 multi families last year and remodel and passed them to a property management company in which I thought where goo at the time. As the year went on, they kept getting bad tenants that never paid and I had issue with getting them to do anything about it. They also seemed to be quite flakey in terms of money being sent to me and feel that they actually keep some of the rents themselves. The reason I say that is because the monthly drawers that they sent, didnt add up have of the time and I questioned it and they paid the extra amount. Sometimes they said that the tenants didnt pay but I had no proof of that. I recently had enough and decided to move away from them. So long story short I moved to a new company and the old company agreed to terminate the contract by email. I also sent a letter to get a signature at which it was received on their end. Now the problem is the new company need the agreements but the old company is not sending them to us and aren't answering calls or emails. Im also missing on a months of rent because tenants are saying they sent cheques to the old company. The new company are trying their best also to get the documents of them but they are unresponsive to them too. They have called to their office and now answer. Obviously to get legal action is quite expensive to go down. I'm wondering has anyone been in this situation before, and what did they do?

I'm surprised your new company cannot answer this for you. You should be able to contact the real estate commission or whatever governing body controls property managers in your state. Let them know what is happening and that you want to file a formal complaint. They will usually start the process by calling the property manager, letting them know there is a pending complaint, and see if the property manager will resolve the situation amicably. Most of the time, getting a call from the state is enough to motivate them to do what they can to make you go away.