Hiring a VA

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Hello,

I own a Real Estate and Property Management company in Bloomington-Normal, IL. I am researching the idea of hiring a Virtual Assistant that can answer our incoming phone calls for ads we place on our current rentals. The hours he/she would receive calls would be Mon-Fri 8am - 5pm and Sat 9am - 12 noon. We own / manage slightly less than 50 units and have 8 units currently advertised so they may receive anywhere from 1-10 calls a day.

Does anyone have experience in hiring a VA for this? My concerns are they are thorough, follow our script, speak English clearly, have a friendly phone voice. Obviously cost is a concern as well, but we are willing to pay for quality.

I would appreciate ANY info anyone can share and any leads people are willing to pass on. I have researched Fiver and similar things, but am concerned with the "Speak English fluently" and that they are on the same or similar timezone so our OPEN times aren't during their sleeping times :)

Thanks!

Mike