Getting calls do not know how to handle

[Tzvi Balsam]

Hello,

I just sent out my first mailer using @Jerry Puckett In NJ somwhere.

I started getting calls yesterday and it is a disaster, I will try discribe all the issues one by one.

1. Someone calls while I am in the car I answer and I am flustered and it ends up being a mess.
2. Someone calls me about a property and starts giving me attitude when I start asking him basic questions ... (You sent me a letter and do not know what it is...)
3. people call me expecting to get top dollar how do i say this deal is not for me, when I make them an offer they are like you are crazy and get insulted..

I was thinking of using a call center to screen the calls and I will only work with qualified leads, did anybody do such a thing? 

Any advice would be great I really need help ASAP.