What's the best response

[Lennie Holland]

DM started and calls are coming in, which is good. Notice to all newbies like myself, Answering the phone all the time is work, it isn't easy and some people are really rude about receiving a letter, which I find odd.

However I think I'm doing ok at phone screening, it's becoming natural and fluid to get through the rapport building and questions.

I keep getting hung up on one question that many callers are asking, "How did you get my name and address?"

What's the best answer for this? I tried a couple of different answers but was just wondering how others answer this?

[Lennie Holland]

@Account Closed@Adrien C. Thanks, that's what I've been saying, I don't know it just felt like I should be saying something else. I even had one guy that didn't know that information was public, so I had to explain that to him. 

@Joe Splitrock Always giving a honest answer, sometimes a little to honest. One lady asked me so I told her "I had driven by the house and thought it was abandoned" she was living there. ooops