Has anyone have this happened?

[Lenny Markus]

I secured a property management company to get my house leased. Once I signed the agreement, the realtor I spoke to stopped replying for 1.5 months until I pushed a lot to get an answer and left several voicemails because the tenants were leaving that week and I had no idea if they were still leasing the house.

Then one day I get a text message from a staff from that company saying that she'll be taking care of leasing my house and that the other person I spoke to, was only the sales person, which they never told me I'll be working with someone else.

As part of the deal, they were going to take care of make-ready since I live out of state. They asked for additional $300 to take care of that. I agreed since I didn't have much choice.

They found the contractors: a handyman and someone to replace the flooring. The handyman finished the job. The flooring guy asked me for advance cash and never did the job, which I only found out a week later.

I am now down $6k and the flooring is still not done or started. I contact the realtor who was supposed to be overseeing the make ready, and she's now saying that it's not her fault, that the contractor was referred to her by another contractor, and that my repairs are an actual remodel because I am changing the flooring. She has also never answered any phone calls and everything has been through text messages, she said that it's because she wants to have everything in written.

I asked the flooring guy to refund my money, he said he'll do it on Saturday. Today, it's Monday and there's no refund at all and he has not replied to my messages since Saturday. I Zelled and Venmo'd him, so I cannot file a claim with the bank unfortunately.

Can someone help with advise on what are my options? and if anyone has gone through similar situation, please let me know what worked for you.

Thank you for your help!