choosing a tenant and informing unlucky parties

[Account Closed]

Hello,

I'm looking for advice on the best way to inform the unlucky party they were not chosen.  In this case, there are two lovely families and I feel bad one will not get selected.  One family has a higher income and less risk, while the other has young children.

Both qualified financially and seemed to really like the property.  Any advice on how to break the news?

[Patti Robertson]

This is the e-mail we send.   Short and sweet.

Hi there. We received your rental application for a property but received multiple applications and accepted another applicant. This person has 48 hours to bring their deposit. If they don't, we will move to process the backup applications in line.