Trouble refinancing due to Covid rules

[Erick Lee]

My business partner and I have multiple multi family apartment buildings held as a General partnership. They are all cash flowing and we both have good credit scores and Good incomes. I am trying to refinance my Single family home (residence) from a 3.5 percent 30 year to a 2.5 percent 30 year, but when I tried I was told by the lender that due to Covid they no longer accept rental income as part of the underwriting. Therefore, I have a bunch of debt without the income to offset. So I have two questions? is this true that they can't use rental income in the calculations and if I put the buildings in an LLC won't the mortgages still be in my name and therefore counted against me? I'm in Los Angeles. Let me know your thoughts please.