The End of STESSA - Growing too fast to support customers

[Mike Dorneman]

I've developed a love / hate relationship with Stessa over the past few years. Simply put, when it works, i love it! Unfortunately, there has been little love over the past several weeks... :(  The major issue is Stessa's inability to keep your bank accounts successfully linked. For some unknown reason, my "bank connection" has broken and Stessa's tech support is unable to fix it for 4 weeks now. Thus rendering my account useless. The tech support is terrible. They have a "Chat" feature, except they don't respond for about 2 days!!! How is that a chat feature??? I mean, it actually tells you in the chat box that they typically respond within 1-2 days! LOL Come on now guys! Then you receive an email and it says the problem is usually resolved in 2 weeks. How is a property manager expected to run their business with no daily tracking software for 2, much less 4 weeks!?!?

Bottom line, looks like they grew too fast and now can't support their customers, or just don't care to. 

It sure would be great if someone from #Stessa would read this and help us out, but I'm not holding my breath. 

What's everyone else using?