0 Down Time During Turnover

[David Light]

Yesterday we completed a turnaround for one of our SFR's. I got the keys from the old tenant at 4pm and gave them to the new tenant at 6:30pm. 0 Down Time.

To make this happen we started talking to the tenant early in the month. We confirmed they were not renewing their lease and they'd be out on June 30th. We listed the property for rent and lined up 4-5 showings all for the same time on a weekend. This limited tenant disruption but also got the applicants to see there was lots of interest. We received three applications and thankfully one of them was well qualified and checked out. 

Two weeks before move out I confirmed they were still on track for the 30th and lined up the house cleaners and carpet cleaners. House at 9am and carpet at 1pm (we use a company that guarantees dry carpet in an hour or less after cleaning) on the 30th. 

Two days before the tenant said they still had stuff in the house and couldn't be out on the 30th. This is when you gently stay firm and see if you get a response. I told them we'd be coming in on the 30th, didn't waiver, and they made it happen, thankfully.

When we arrived on the morning of the 30th we found a very clean house, they even replaced some of the broken blinds so they wouldn't be charged for them. I met the old tenants at 4 for the final walkthrough, changed the a/c filter, screwed in a vent that had fallen and did paint touchups from 4-6 and met the new tenant at 6:30. 

The new tenant was very excited and is moving in today! The only way this was possible is by taking bits of information from BP about managing effectively, reducing downtime and vetting tenants. It all came together to make a successful turnaround with two happy tenants. Thanks BP!