Quick tip of the day ha

[Perry Ivy]

In this business it's important to build relationships. I had a tenant to call me yesterday and told me that the fan on the ac/heat wasn't working. I called my ac guy and he fit me in and upon examination said that the fan was bad. This is a special multi speed fan and a new one cost $600. Long story short he worked out a warranty deal with his supplier and only charged me a service fee of $75. He could have easily charged me full price, but since we've built a relationship and I take care of him, he took care of me. Win win :)