Questions about PM and unit turnover

[Ramon Flores]

I have a question regarding property management and turn over time in regards to a SFH. My tenant left my property in July 1st. When my PM sent someone to inspect the property they said they needed "very minor repairs". Mainly repainting and getting a new door. The overall cost is $750. The work was supposed to start around 7/22 but the contractor said there was a death in the family and repairs will start on 7/30.I requested to have another contractor but the PM said it would take longer because they would have to get a new quote.

So I waited until yesterday, then I emailed the PM because a week went by and I never heard anything. The PM contacted the contractor and the contractor said the unit will be completed on 8/12.  

Now this is my second property and my first property took about two weeks to fix and market. When I inquired about why its taking so long the PM says because the contractor had a death in the family. I asked why it will take two weeks for a contractor to complete "very minor repairs" and she says that contractors have multiple projects that they are working on at any given time. She apologized for the process taking a long time but she said it was due to a death in the family.

Now so far this PM has been good and this is my first turnover with them. I have voiced my frustration several times and I am confused if this is normal or what. My questions are:

1. Is this timeframe reasonable taking in consideration there was a death in the family?

2. What suggestions do you have?

3. Am I over reacting and being inconsiderate?

Any insight would help thanks!