Help with a property manager

[Miguel Hernandez]

I am looking to BRRRR out of my state. I've done lots of networking, and feel I've found my "core 4". However, the agent that I am working with says that he owns his own property management team and is willing to manage all of my properties I purchase. This sounds like a good deal to me, he charges 10% of the rental income. However, if a tenant has a complaint, let's say a leaking faucet, he does not handle. He will contact me and I will have to have someone repair the problem.

This kind of scares me, since I am out of state, and I did not want to have any part of managing my properties. For people that invest out of state, would you take this deal? Or hire another property management team that will handle all complaints?