Doug Eden / Restoration Xperts, Inc

[Shawn Q.]

Just wondering if anyone has dealt with Doug Eden / Restoration Xperts, Inc working out of the Pompano Beach area? My mother's water heater popped back around 11/21 and she brought in this company at the recommendation of her plumber to do the remediation. The took out some carpet squares and set up blowers for a few days, but they haven't yet given us an estimate. They also haven't moved the furniture out of the room and removed the rest of the carpet, so their slow pace of work has likely led to mold. Finally, their contract terms are a bit shady - all payments flow through them and there's a 20% fee for cancellation. 

If you've dealt with him/them did it go well? Or should I just bite the bullet, get a lawyer, and fund the repairs out of pocket while that whole thing works itself out? Any recommendations for agencies in South Florida that can help poor/at-risk seniors with insurance issues?