Anyone having issues with Buildium Customer Service lately?

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Reaching out to the local community. Any body having issues or feel Buildium customer service has done a 180 and none existent lately? We have been trying to upgrade to Pro ,online wont let us do it, we have made several calls, they dont seem to respond to help inquiries. 

I believe they are getting bought out and I dont know if this is a temporary hiccup but we are really feeling that based on this we are going to start the process of jumping shift to different online software.  Their service used to be the fuel keeping the machine going but feeling like im stuck in an alternate universe.  

Anyone else? ..........