ACH return taking to long to notify from FORTE

[John Hagen]

Thank you in advance,

We are using Rentec Direct for our property management and we like it, but payment processing is handled by Forte and we are less happy with them. We are having problems with ACH returned payments, when a payment is declined and returned it’ takes 6 day form them to let us know, and that’s way too long.

Is this a universal problem with all payment processing for ACH or is Forte extra-long?

Any advice or info is welcomed