Google Voice Voice Message Help

[Lee S.]

Hey All, I'm trying to get a google voice number setup and I can't get rid of the "please state your name and we will try to connect you" standard message before it rings to my number then plays my custom voice message.

I've called from 4 different numbers, half the time it goes directly to my custom message and half the time it plays the automated message then goes to my custom message.  Help?  I am selecting the message I want under my google voice account and saving it, I don't see any other options to correct this.  Thanks.