How do you receive updates from your property manager and/or handyman?

[Jeremy Santy]

Hello! This question is mostly targeted to landlords and investors but would love to hear input from anyone. 

How do you receive project updates from your property manager or handyman? For example, if something is broken, do they typically send a video or series of before and after photos with notes? Is this currently a problem? Curious how this process could be improved and genuinely looking for how it could be improved. Thanks!