How do you receive updates from your property manager and/or handyman?

[Jeremy Santy]

Hello! This question is mostly targeted to landlords and investors but would love to hear input from anyone. 

How do you receive project updates from your property manager or handyman? For example, if something is broken, do they typically send a video or series of before and after photos with notes? Is this currently a problem? Curious how this process could be improved and genuinely looking for how it could be improved. Thanks!

[Theresa Harris]

My PM uses some software where I get an email if there is a repair and then another when it is done.  I get monthly emails around the middle of the month when the rent is deposited into my bank account and it contains a breakdown of all of the expenses.