Is Holton Wise PM company any good?

[Wei Jie Yang]

Hi guys, brand new guy to this forum and rei in general. I live in NYC and I am evaluating who/what company I should purchase cashflowing properties OOS. I have been speaking/researching various turnkey companies but what really caught my eye was the Ohio market. Mainly @JamesWise videos. The price for a multifamily in a A and B(grading according to @Jameswise) class neighborhood on these properties seems remarkably better than anywhere else I looked so far. There are a few things that concern me that I hope someone here can shed some light on.

1) How is Holton-Wise's PM company? From what I gathered from some of Biggerpocket's posts, it's that they are notoriously hard to get into communications with. Have they improved in that area? 

2) I've also seen complaints by at least one poster about Holton Wise not being able to fill a vacancy for 7+ month, though from what I gathered during that forum argument this was possibly due to the building being located in a C-/D class neighborhood. Is this a consistent Holton-Wise problem? Can anyone talk about their experiences in regards to vacancy's in detail? 

3) How accurate is @JamesWise Cleavland Neighborhood guide? Is it reliable? Is what he says in his various videos reliable?

4) Can anyone comment on their rehab work? Are they decent? Are they timely? 

Thanks for all your help in advance.