Water still flowing even after main shutoff

[Heather Alte]

We had a pipe bust and we turned off the water at the main so that we could prevent further water damage and to repair the broken pipe. Well, the water never stopped flowing. It is impossible for us to glue on the new pipe with the water spraying out. Is this a problem with our main that should be addressed with the water company? Or is this something else that we just don't know about. We are first time landlord/homeowners and have a duplex. Please help because we have been without water for a while and we know how to fix the pipes we just can't fix our water flow problem.