Chicago REIA - illicit charge?

[Edward Pluchar]

Does anyone have a direct contact with Andrew Holmes or anyone at Chicago REIA?

I signed up for one of their programs about a year ago, to have access to off-market leads.  I was told it was a one-time charge with lifetime access.

Last week they charged me again, entirely without my permission - $1,080.  Not that it matters, but I have not been logged into the system for several months and let them know that I did not find the information useful.

I reached out to have this rectified - I received a call from someone at the office who left a message about negotiating, called back, and got the receptionist.  She was very nice but didn't offer a path toward getting the charge refunded.  They DID close the account, I was notified of that, but no refund.

Anyone know how to resolve this quickly?