Would an investor help?...this is a tough one..

[Brooke Carlton]

Hello Bigger Pockets!

I'm a Realtor in Phoenix, AZ and I was wondering if there is a such thing as investors out there who reconstruct loans for families? I have someone in a situation where they can no longer afford their monthly mortgage payment due to property taxes increasing and other circumstances. She is current but is afraid she will fall behind soon. I've heard of investors buying non-performing loans and reconstructing them so that the monthly payments are more affordable allowing them to refinance later etc but I'm not sure how feasible that is these days. 

What I know is that the home is worth approximately $275K and she owes about $226K. She cannot refinance now due to poor credit and shes only owned the home for about 2 years. She wants to remain in the home because she isn't sure that she can rent it out for her mortgage payment $1700. 

Any suggestions besides selling the home or renting it out?