Management Book Recommendations

[Chelsea Mastin]

Hi! Does anyone have any business management or customer service book recommendations? Thanks in advance!

[Melanie Thomas]

Hi Chelsea,

I have the following to recommend...

The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses" by Eric Ries - This book explores the concept of lean startup methodology, emphasizing rapid experimentation, validated learning, and adapting to customer feedback.

Good to Great: Why Some Companies Make the Leap...And Others Don't" by Jim Collins - Jim Collins investigates why some companies excel and sustain long-term success while others struggle. The book delves into the factors that differentiate great companies from their competitors.

Delivering Happiness: A Path to Profits, Passion, and Purpose" by Tony Hsieh - In this book, Tony Hsieh, the former CEO of Zappos, shares his
insights on building a customer-centric culture and the importance of delivering exceptional customer service.

The Four Agreements: A Practical Guide to Personal Freedom" by Don Miguel Ruiz - Although not a business-specific book, "The Four
Agreements" offers valuable principles for personal growth and cultivating positive relationships, which can be applied to business management and customer service.

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service" by Lee Cockerell - Cockerell, a former Disney executive, offers practical principles and strategies for delivering exceptional customer service.

Good luck & happy reading! (Although I much prefer the audio book version ;P)