BIG BEWARE OF CONNECTED INVESTORS

[FR W.]

I am sharing this post because I don't want anyone else to experience what I have.  My boss signed on with CI earlier this month and every day since then, has been pure hell dealing with them. (He doesn't have to, but I do).  These people have the poorest customer service I've ever seen in my life.  After so many dealings with them via email and phone, where they make it clear they do not give a hoot about their members, I decided to investigate even further.  I went looking for their reviews and lo and behold, I found many on the BBB website... but, what solidified what I had already learned about them, was their TACKY, UNPROFESSIONAL responses to everyone who shared their negative experiences about the company.  I don't like liars; these people take the cake in that department and they take it to the next level.  I would assume everyone who has posted a high mark review on them, has never offered up a complaint against them/to them, because once you do, that's when the hell gates open up and overflow.  I mentioned to them that their marketing material (which was printable) was riddled with typos; that I had come across the same type of material in material found on their site.  Boy, they didn't like that.  Instead of wanting to perfect on that, you could hear the "attitude" in their voices and the rudeness running out of their mouths.

EVERYTHING THAT HAS BEEN WRITTEN ABOUT THEM IN THE NEGATIVE, IS TRUE!  EVERY SYLLABLE! They only care about taking your money.  Once you buy into their PiN program, you'll think to yourself, "how awesome!" but, don't need "true" customer service from them... because then you will notice the change in them.  When you call their customer service number, you're on hold for 12-15 minutes before an automated system pops on to tell you "no one is available to take your call."  I have called maybe 10 times, and this has happened each time (so don't waste your time).

I'm sharing this because I am disappointed that I sent other folks to them, based SOLELY on a video of theirs that my boss shared with me.  I didn't vet them fully... until now.  The reason I believe all those reviews on the BBB site, is because I experienced the EXACT SAME THINGS.  

What I hate more than anything, is an entity, a company, stooping to the level that these people at CI do in their public responses to negative reviews.  Where is the high road in your business model?  There is none.  Unfortunately, I strongly believe that when employees of a company behave in this manner, it stems directly from the top.  There's no way they are doing this without the head man, Hamilton, knowing about it.

Again, before you learn your lesson the hard way like I did, check them out... start with the BBB.  It's not my money, so, I'm working for someone who will stay with them for now.  I wouldn't trust them with my cat.  #Dishonest #Unprofessional #PoorestCustomerServiceEver

BUYER BEWARE!