Max PC Support-is this a scam?

[Jeff S.]

Had a very bad experience yesterday and not being tech savvy cost me $439.

They say a sucker is born everyday but I must admit this was a great con job, if in fact this was a con.

I came home yesterday afternoon and was expecting 2 emails that required a prompt response. I talked with a glass company and asked for an invoice which I received and when I tried to print it my printer would not print it, then my computer just started acting on its own and I lost control of its functions. Next, my screen went to a message that said there is a problem with your email and you need to call this number with an error code.

When I called they said my computer was at that minute being hacked and that a worm was implanted in my email that gave them access to all my financial data and if I didn't do something immediately they would have access and I could have some liability if I didn't do something. I am thinking, hmm, scam?

They assured me they work with Microsoft all the time etc. It was weird because you can't google anybody to find out about them. I could have gone to Office Depot but they keep your computer for days and these guys said the worm was in my email so if I used another computer I would infect the other computer.

I paid them $439 and they cleaned my computer for a couple hours. It seems to function as it should.

Later I was convinced I was ripped off after reading about them on Google and another source thought that they hacked the computer themselves.

I tried to cancel payment but was told they performed a service and I would have to prove they were the ones that hacked my computer. You are my first attempt at understanding this situation. What would you do at this point?