Newbie Property Manager from LaGrange, Georgia

Newbie Property Manager from LaGrange, Georgia

Property Manager · GA · Member since 2011 · 34 posts · 1 vote

Hello, all. I've worked as a court reporter for the past seven years, but being that I live in what I call "Podunkville," small-town living, there is not enough court reporting work available in my neck of the woods to provide a decent salary, so I had to search for a regular ole 9-to-5 job, which I found with a very small real estate company. I've known the owners of this real estate company for the past 20-plus years, and they're great folks, a pleasure to work with. I'm very excited about this new avenue. Sure hope I can pull it off.

My dream job would be to rehab historical homes, revitalizing historical neighborhoods. That's never gonna happen, unless I get filthy stinkin' rich, which I can also guarantee you ain't gonna happen. I have no experience in construction or historical requirements, but I'm still passionate about it. I realistically know that my rehabbing historical homes will never come to fruition, but being in the real estate field does satisfy some of that desire. I did meet, this week, with our local D.A.S.H. (Dependable, Affordable, Sustainable Housing), chapter to discuss our real estate company partnering with them in an effort to revitalize neighborhoods, and it was a very productive meeting. So I think I'm where I need to be, and I'm ready to go forward with it.

I consider myself to have great organizational skills -- a place for everything and everything in its place -- and I'm dogged about adhering to rules and regulations. The fact of the matter is, my brain simply will not function when things are out of order and in disarray. Sloppy don't work for me, to say the least. And I'm sick enough to enjoy reading O.C.G.A. That ought to tell you a bit about my personality, unfortunately. :cool:

So I'm hoping that I can help this company perform well. We'll see. Time will tell whether I have what it takes to be a property manager. I'll be the first to admit, though, that I have a lot to learn in this field. So I invite any and all input, guidance, and criticism. I don't know what I don't know, so please don't hesitate to update me.

The owner of the real estate company I work for started out by simply buying homes and renting them. He currently owns just under 100 homes. He recently acquired his real estate license, and is working toward his broker's license now. In an effort to grow the company, his prime focus, of course, is property management, so we're starting at the ground floor to build a property management division.

In the state of Georgia, a property manager is required by law to be certified. Don't know about other states. Since I am not yet certified, I can only manage "this" owner's personal rental property. My goal is to be certified within a year so that we can take on additional landlords. I don't know what the procedure is for getting certified, and I don't know if it's possible to get it accomplished within one year. I reckon I'll be Googling some more, huh? And as every newbie has done, I have followed the ole cliche of buying every book I can find. I've purchased the following:

1. Every Landlord's Legal Guide
2. The Unofficial Guide to Managing Rental Property
3. Property Management for Dummies
4. The CompleteLandlord.com Ultimate Property Management Handbook
5. The Complete Idiot's Guide to Success as a Property Manager
6. Tough Management
7. The Next Level
8. God is My CEO

Being that we are a veeeeery small company, starting from the ground floor, we have our work cut out for us. The employees in the office do not have an e-mail account. That should tell you how "behind the times" the company is. And please don't take that as a criticism of the company. It's not. It's just that it's been operated as a "mom & pop shop" for many, many years, which, of course, is expected, as his "real estate" company did not exist until just a few years ago.

I love Microsoft Outlook, and no one in the office uses it, so I need to set that up, too. Is that "ground floor" enough for you? One of my first thoughts would be to have an Outlook calendar for the maintenance crew so that they can check their schedule on their cell phones via Google Calendar-Outlook Calendar synching. I don't know if property management software allows for synching with Outlook or Google, but if it did, that would be ideal!!!

We need a new website, and we need GOOD property management software; although, I don't really know what constitutes "good." LOL.

I've been with this company for one month, and I've spent the majority of my time organizing files and working on collections. I'm ready to get into the good stuff.

I also want to say how very glad I am to have found this forum. I Googled "property management forums," looking for a good one, till I was blue in the face. I am relieved to have found an ACTIVE forum with a large variety of participation. I'm trying to get a better handle on how to navigate this forum, finding the categories I'm looking for, etc. By the way, can anyone tell me how to insert a hotlink? Haven't figured that out yet. Attempted, but failed. LOL.

I'm looking forward to y'all keeping me on the right track. I'll have tons of questions, so bear with me. :lol:

Sorry to have written a "book" in this post, but I'm just overjoyed to be here.

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  • Investor · Southlake, TX · Member since 2009 · 950 posts · 338 votes
    15y

    Welcome to BP Dorraine!

    Wow! You sound like you have planned out your new journey in property management very well. Looks like you have mentors/employers who have very good fundamentals. Also, you have the opportunity to have a significant impact on this company by getting their technology updated if they are open to this.

    What do you mean that a Ga PM has to be certified? Do you mean hold a real estate license?

    Also, why do you think you will never be able to rehab historical homes? Too expensive to buy/rehab? You could be very valuable to those who do this given your passion and growing real estate knowledge. How about joining a nearby historical society and networking?

    Keep us updated!

  • Property Manager · GA · Member since 2011 · 34 posts · 1 vote
    15y

    Tod,

    Thanks for the warm welcome.

    They're certainly up for it. Matter of fact, they're encouraging me to make some major changes. I'm not the most technologically savvy person, but I find this a welcome challenge. If I were to make a few technological changes in the office, we could certainly streamline quite a bit of our workload.

    Exactly. I'm too afraid to go in debt. It gives me the heebie-jeebies. And using investors' money would push me over the edge, too. Too much responsibility. Now, give me an investor with money to burn, and we're in business. LOL.

    And you have me considering whether to join the historical society. I've contemplated it for the past 10 years. I probably just ought to go on and do it and see where it takes me. Ya never know.

    Well, in order to give you a legitimate reference for my statement that property managers are to be licensed, I started digging around for that reference. Can't find it. And after spending the day researching this issue, I wonder whether such a reference exists. So I owe you an apology and explanation for jumping the gun in making such a statement with no official reference to back it up. So I'm feeling kinda sorta stupid right about now.

    I was talking with a broker a few weeks ago -- a different real estate office than ours -- and she said that she received the monthly newsletter from the Georgia Real Estate Commission (GREC) stating that many real estate offices were in violation of compliance by using unlicensed employees as property managers, that property managers were required to be licensed. The discussion was brief, and it ended there. So it was indicated to me that I need to get my license. I trusted that she knew what she was talking about, and for all I know, she may.

    I went to the GREC website today to find the reference that the broker was referring to, but was unable to find it, so I Googled the topic, and everywhere I read there are references indicating that Georgia property managers are in fact required to be licensed. I have read where they must have a real estate license, and I have also read where there is a general and national "certification" specifically for property managers.

    As expected, my brain is officially fried at this point. I keep going back and forth as to whether I believe that property managers are to be licensed. After studying this all day, I'm concluding that the broker is required to be "licensed," and the property manager may be an unlicensed employee, but that the unlicensed employee may or may not avail himself to property management "certification." Now, mind you, that's my opinion as of TODAY. After more research, I may change my mind. I simply need to call GREC directly to get a straight answer. I'll try to get a chance to do that next week, and when I do, I'll update you on what their answer was.

    Since you're not in Georgia, you may not have an interest in delving into all of this reading, but if you do, let me know what you conclude.

    The Georgia Real Estate Commission states, "The license law both identifies and limits the duties that unlicensed employees of brokers may undertake in property management," and then they cite the Official Code of Georgia Annotated, which is below.

    After having read what I have posted below, I have concocted my own conclusion. From what I gather -- and I may be way off -- is that if you are a real estate company and you want to provide property management services, then you, as the broker, are required to be licensed, but that you can hire uncertified/unlicensed employees to perform the duties, but that those duties must be specified in an agreement that the landlord and broker agree upon, but that there are specific duties that an unlicensed employee CANNOT do, and those are listed in the below "Management Responsibilities of Real Estate Firms, (6) (a) (1) through 21."

    I know that's a lot to take in. I've read it and read it and read it. I feel confident about what I read, and then I read it again and am confused. LOL.

    The Georgia Secretary of State, Georgia Real Estate Commission, Licensure and Brokerage, states the following:

    Whew! Calgon, take me away!!!

    So where do I stand right now on whether PMs are required to be licensed? Beats the heck out of me.

  • Joel OwensBusiness Member
    Moderator
    Real Estate Broker · Canton, GA · Member since 2010 · 15k+ posts · 11k+ votes
    15y

    Dorraine I am a principal broker in Georgia.

    I read O.C.G.A as well.There is a section in there where state law gives the GREC latitude to further define rules and regulations.

    You can work unlicensed for a company as an employee but not if you hold a license.If you hold a license and you want to be an employee you must relenquish your license.

    It's in there but I would have to dig it out.So the GREC regs are what you go by.

  • Property Manager · GA · Member since 2011 · 34 posts · 1 vote
    15y

    Joel,

    Thanks for jumping in. This has had me frazzled since yesterday.

    Okay, so are you saying that I am in fact able to work as a property manager for this real estate company as long as I DO NOT have my realtor's license? And I'm assuming that a property manager is considered an employee.

    Sorry for such a doofus question, but I want to get it straight.

  • Joel OwensBusiness Member
    Moderator
    Real Estate Broker · Canton, GA · Member since 2010 · 15k+ posts · 11k+ votes
    15y

    It's very specific as to what you can and cannot do depending on if you are an actual employee of a company or an independant contractor.

    Also whether the company you work for is a licensed brokerage handling other accounts for people or just their own properties they are managing.

    So there are multiple factors that determine what category you will fall in.I would call the GREC helpline on Tuesday because they are closed for Monday and ask your specific question for guidance.

    Write down the name of who answered the phone and the date and time and the answer they gave so you will be covered.Sometimes the GREC has a hard time answering interpretations of their own rules.

  • Property Manager · GA · Member since 2011 · 34 posts · 1 vote
    15y

    Joel,

    Thank you so much for the input. I will definitely give them a call. I'll let you know what they say.

  • Property Manager · GA · Member since 2011 · 34 posts · 1 vote
    15y

    Okay, it seems as though dealilng with the Georgia Real Estate Commission is very similar to dealing the Georgia Board of Court Reporting. You can't get a straight answer from them.

    I called the GREC today to ask if I, as an unlicensed employee, am permitted to collect rent money from renters that come into the office to pay. The person on the other end of the phone directed me to the Real Estate License Law on their website. I told her that I had already read that, and that I had questions regarding it. She stated that GREC is not permitted to interpret the law. What the . . .

    She told me to read 520-1-.07. I read it last week, and read it again today. Of the jobs I "cannot" perform, one of them is (f) 11, which states:

    Am I understanding that correctly, in that I am unable to collect rent payments? You have to have a real estate license to accept rent payments? I can't imagine that a real estate agent would want to sit at the front desk just to collect rent payments. Surely I must be misreading something somewhere.

  • Joel OwensBusiness Member
    Moderator
    Real Estate Broker · Canton, GA · Member since 2010 · 15k+ posts · 11k+ votes
    15y

    Dorraine the key is whether you are working under a brokerage or licensee.

    If you are not working for a brokerage but a corporation as an employee and are a manger you do not have to be licensed.

    The company you work for should have an attorney interpret the rule.There are gray areas of the code subject to interpretation.Them being wishy washy has been my experience as well.

    In general law when a statute is ambigous (not clear) that part which is not clear is held to be unenforceable most of the time.

    What the GREC us trying to avoid is giving you legal advice.

    When you call them their answer if anything is questionable or unknown they will say NO.That doesn't mean they are correct they are just playing it safe.

    This is why many companies run things through their attorneys to make sure what they are doing is in compliance with the laws and statutes as stated.

  • Joel OwensBusiness Member
    Moderator
    Real Estate Broker · Canton, GA · Member since 2010 · 15k+ posts · 11k+ votes
    15y

    "If you are not working for a brokerage but a corporation as an employee and are a manger you do not have to be licensed."

    Let me correct part of this in that if the corp is a brokerage or a licensee has a vested interest in a corporation then you might have to be licensed.

  • Property Manager · GA · Member since 2011 · 34 posts · 1 vote
    15y

    Joel,

    I'm really embarrassed to have to admit this, but I don't know the difference between a brokerage and a licensee. Pretty green, huh?

    I work for a real estate office. That would be considered a "brokerage," right? If that's the case, and if I am the person in the office that collects rent payments, I need to get my real estate license, right?

    And is a "licensee" one that owns an apartment complex, for example, minus any real estate connection?

  • Joel OwensBusiness Member
    Moderator
    Real Estate Broker · Canton, GA · Member since 2010 · 15k+ posts · 11k+ votes
    15y

    Yes you can look up your brokerage on the GREC website under find an agent-find a firm etc.

    Just type in the name of the company and it should come up with a firm number.Sometimes the office might call themselves dba ABC realty but are registered under an unpublic corp name.

    In that case you enter the principal brokers name in the agent search and it should pull them up and what company name they operate under.

    A licensee can be a qualifying broker or a regular licensed agent.

    If you worked for an investor who owns a real estate company and they bought and sold properties for just themselves they don't have to licensed and you can be an employee of the company.

    If the company is a brokerage (real estate licensed firm) with a principal broker then different rules apply.

    As an unlicensed assistant there are only certain activities you can do working for a firm that holds a license.

    This is where people get confused as it depends on who you are working for.

    For instance Joe and Ted formed a corporation and own 10 apartment buildings but they do not have a brokerage firm and are not licensed.They employ Sally full time and pay her a wage plus bonus for answering calls for the apartment buildings,taking rent,etc.

    Sally in this case does not have to be licensed in GA.I cannot speak for how other states operate.

    Now if Sally works for a licensed brokerage firm the rules are different as you fall under the GREC.

    So there are a different set of rules for licensed versus unlicensed.This is why as an investor you have to weigh whether you want to get a license or not.

    No legal advice but hope it helps some.

  • Property Manager · GA · Member since 2011 · 34 posts · 1 vote
    15y

    Oh, that most definitely helped! My hat's off to you for being so patient! Can't thank you enough for taking the time.

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