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Updated almost 5 years ago,
Collin HaysPoster
#1 Short-Term & Vacation Rental Discussions Contributor
Property Manager
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- Property Manager
- Gatlinburg, TN
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Question on refunds using different CC card or check
So Jane Doe makes a reservation in December for a June stay. She pays a $200 deposit in December with her credit card ending in 1234.
Now she cancels, and tells us she no longer has that card, but she would like it refunded to a new card, ending in 5678. Or, we write her a check and mail it to her.
What is the risk in doing this? I assume the risk is that we write her a check or refund the "new" credit card, and then she charges back the $200 on the original credit card. The guest defrauds us $200.
What are best practices on this?
- Collin Hays
- [email protected]
- 806-672-7102
SMOKY MOUNTAIN FALLS INC.