Beyond Pricing Showing Cancellations that VRBO is not

[Karl McGarvey]

Morning All!

In the first week of being listed all of our reservations have come from AirBnb. This morning I looked up my billing for beyond pricing and it actually showed two instances where people tried to book my condo, but the reservation was immediately canceled (they even had reservation numbers). In both cases the condo was either already booked on airbnb, or they were booking for less than our minimum nights. Is it typical for VRBO to not let you know about these cases? Mostly I just dont want our condo to look like it is constantly cancelling people and killing our rating but on the Ranking metrics so far we still show 0 cancellations.

[Reagen Natho]

I’ve also had a couple of weird Vrbo booking situations for my cabin. I had one booking that never showed up on my Vrbo dashboard, but was blocking dates on my Airbnb shared calendar and iCal. I called customer service multiple times to try to figure out what was going on and no one could ever help me. On the day the booking was supposed to start no one ever showed up, but about a week later I got a 5 star review from someone I never had a reservation for. So weird...

About 2 weeks ago I had a instant book from Vrbo that went across dates that had long been blocked by an Airbnb reservation. I called Vrbo and they informed me that it was a known glitch on their end and they would cancel the reservation. Of course, they left it up to me to communicate with the guest to let them know what was going on.