Need a Online Tool for Property Management Repair Requests

[Kate Barry]

Hey everyone - 

Been searching forums on the topic of property management platforms and online tools but I can't seem to find one that is specifically for a tenant that needs to submit a repair request.  

You don't need to read the following but just providing context on our situation:

Long backstory:We own one 4-unit multi family that we were house-hacking by living in one of the units.  We decided to 4HWW our lives and take a mini retirement to California for the winter season by renting out our unit as furnished for Traveling Nurse Program.  We also own a 450 sq foot condo at the base of a Ski Mountain resort that we have successfully Airbnbed this season. Our plan/goal for the next 2-3 years is to purchase our next investment property, so we decided to spend the summer in the condo and rent out our apartment in the multi family to save money.  But next season we will do the same thing and travel somewhere.  During this experiment we have hired people to take care of the house and condo while we are gone, but I am starting to get overwhelmed with trying to manage an unexpected apartment turn while being so far away.   

Ultimately what I'm trying to find is some sort of online platform where our tenants can submit non-emergency repair requests which can be sent directly to our property manager.  That way I can have someone who is on-site and on-call who can take care of the issues that cause me a lot of time, energy and headache trying to sort out remotely.